Customize the critical data collected from users when submitting a ticket to help get straight to the root of the issue. You can easily create custom lists of data to add to each ticket or specific help topics.
A custom queue is a personalized view of tickets based directly on custom criteria you outline. It explicitly allows you to design your own views so your agents only monitor exactly what matters to their workflow.
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Define rules to intelligently route incoming tickets directly to the right department or particular agents while triggering powerful background actions. The filter system empowers your teams to entirely automate standard creation and reassignment tasks.
The system natively introduces Agent Collision Avoidance—a protective ticket locking mechanism that completely prevents multiple support staff from responding to the same ticket simultaneously during resolution windows.
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Everything needed for comprehensive and scalable customer support.
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